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Job Title: ServiceNow Architect

Location: Nashville, TN or  Dallas,TX - Hybrid

About Globant:
Globant is a leading digital transformation company, blending innovation, technology, and creativity to empower organizations across industries. We are committed to creating tailored solutions that help our clients excel in an ever-evolving digital landscape.

Role Overview:

We are looking for a hands-on ServiceNow Architect -HRSDwith deep expertise in HR Service Delivery (HRSD) to lead the design, enhancement, and governance of medium to large-scale enterprise implementations.

Minimum Qualifications:

• Possess at least 10 years of IT industry experience, including 6+ years specifically dedicated to the ServiceNow platform

• Demonstrated track record of delivering HRSD implementations within large-scale enterprise environments

• Strong technical expertise in providing hands-on support and driving enhancements for live HRSD production landscapes

Key Responsibilities:

Architecture & Solution Design

• Own end-to-end architecture for ServiceNow HRSD solutions including Employee Lifecycle, Case Management, and Knowledge Management

• Design scalable solutions aligned with enterprise architecture, security, and data governance standards

• Drive standardization across HR services, workflows, and operating models

Hands-on Development & Enhancements

• Actively contribute to development, configuration, and customization on the ServiceNow platform

• Lead enhancements across existing HRSD implementations with focus on stability, scalability, and reuse

• Troubleshoot complex issues across production and pre-production environments

Platform Governance & Optimization

• Define and enforce coding standards, design patterns, and peer review practices

• Manage technical debt, ensure upgrade readiness, and improve platform performance

• Drive continuous improvement across the HRSD landscape

Integration & Data Management

• Architect integrations with HR systems such as SuccessFactors, SAP, Docusign, and a variety of Enterprise Applications using REST, SOAP, and IntegrationHub

• Ensure strong data security through ACLs, encryption, and compliance controls

Upgrades & Platform Support

• Lead ServiceNow platform upgrades including planning, impact analysis, testing, and rollout

• Ensure minimal disruption to business during upgrades and releases

• Work closely with ServiceNow Support to troubleshoot product issues, raise HI tickets, and drive resolution

• Perform root cause analysis and implement long-term fixes for platform issues

Delivery & Collaboration

• Partner with HR, business stakeholders, and offshore delivery teams to translate requirements into scalable solutions

• Mentor developers and ensure high-quality engineering practices

• Support both project delivery and sustainment tracks

HRSD Functional & Technical Expertise

• HR Case Management including case lifecycle, task orchestration, SLAs, and templates

• HR Knowledge Management including lifecycle, access controls, and knowledge-driven self-service

• Employee Lifecycle Events including onboarding, offboarding, and cross-functional workflows

• Employee Service Center and service catalog configuration

• HR Agent Workspace configuration and optimization

• Strong understanding of HR data model, COEs, and sensitive data handling

Platform & Engineering Expertise

• Strong scripting experience including Business Rules, Script Includes, Client Scripts, and UI Policies

• Workflow automation using Flow Designer and Playbooks

• Integration experience using REST, SOAP, and IntegrationHub

• Experience with Virtual Agent, Predictive Intelligence, or Now Assist is a plus

• Strong debugging, performance tuning, and system optimization skills

Platform Operations

• Experience handling ServiceNow upgrades, patching, and release management

• Experience working with ServiceNow Support including HI tickets and product issue resolution

What We Offer:

• A collaborative culture fostering innovation and professional growth.

• Opportunities to work on high-impact projects with globally recognized brands.

• Competitive compensation and benefits package.

• Flexible work environment with opportunities to shape the future of digital transformation.

Compensation:  The anticipated base pay range for this position is $100,000 to $150,000 per year depending on experience, skills, location, and internal equity.  

Benefits for this position will likely include the following:

• Unlimited paid time off

• Healthcare benefits

• Dental benefits

• Vision benefits

• Disability insurance

• Life insurance benefits

• Retirement benefits, including 401(k) and a potential company match.

• Parental leave for both birthing (up to 14 weeks of paid leave) and non-birthing parents (up to 4 weeks paid leave), as well as adoption leave (up to 8 weeks of paid leave), subject to qualifications

• Child hospitalization leave (up to 15 paid calendar days per year), subject to qualifications

• “Be kind to yourself day” on your anniversary (subject to terms and conditions)

• Graduation and birthing gifts, subject to eligibility

• Paid Jury duty (up to 4 weeks a year), subject to eligibility

• Paid moving days (up to 2 days a year), subject to eligibility

• Approximately 12 paid company holidays a year

Accommodations:

If you require accommodation, please contact the recruiting team 

Applicant Privacy:

Globant will collect and process your information as part of this application. For more information, review Globant’s Privacy Policy.

Equal Employment Opportunity:

Globant is an equal opportunity and affirmative action employer. We are committed to building a workforce representative of the users we serve, fostering a culture of belonging, and providing equal employment opportunity regardless of any basis protected by law.

Use of AI in Recruitment:

Globant may use AI and machine‑learning technologies in the recruitment process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. Globant is committed to providing reasonable accommodations for qualified individuals with disabilities.

Remote Work:

Remote work permissibility may change based on business needs. For questions regarding work locations, speak directly with your hiring partner.