Service Desk Analyst, Jr Adv
At Globant, we dream and build Digital Journeys that matter to millions of users. We do that by leveraging engineering, design and innovation with our own industry-leading practices, like our Agile PODs and specialized Studios. We want you to join us in creating these journeys for the biggest clients in financial services, banking, retail, travel, e-commerce and media, revolutionizing and growing their core businesses while helping them (and you!) stay ahead of the curve.
WHAT ARE WE LOOKING FOR:
Right now, we are looking for a Service Desk Analyst to join our team at our San Francisco office.
Purpose of Position:
Provide user support and customer service on company-supported computers, applications and platforms. Troubleshoot problems and advise on the appropriate action.
Job Duties:
Respond to requests for technical assistance in person, via phone, electronically
Follow up on all tickets in a timely manner and follow through to resolution.
Using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies
Diagnose and resolve technical hardware and software issues
Advice user on appropriate action
Follow standard help desk procedures
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Assist other departments with troubleshooting and tech inquiries
Requirements:
3+ years of Service Desk Analyst experience
Monitoring tools
Phone support
Ticketing system
Password reset
network operations
Mac OS
Windows 10 & 11
Office 365
Jamf
Azure
Adobe Acrobat
iOS devices
Android Devices
MDM
Printers
Technical Skills:
Mac OS: Intermediate
Windows 10 & 11: basic
Linux: Intermediate
Hardware knowledge: Intermediate
Software troubleshooting: Intermediate
Networking: Intermediate
VPN: Intermediate
VoIP Telephony: Intermediate
Cell phones: Advanced
MDM: Advanced
MS 365: Advance
Jamf: Advance
Azure: Advance
Cloning and Imaging: Advanced
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience(Ex. Certification)
Compensation:
Globant reasonably expects the annual base compensation for this role to be between $70,000 to $95,000. For US-based employees, benefits include 100% medical, dental, and vision coverage for the employee and a smaller percentage for their dependents; annual discretionary bonuses; 401(k) retirement planning (including company match upon eligibility); paid time off/sick leave; paid holidays; family planning and leave benefits; an opportunity to participate in our employee stock purchase program; life insurance; and short- and long-term disability benefits.