Technical Writer - India
We are a digitally native company that helps organizations reinvent themselves and unleash their potential. We are the place where innovation, design and engineering meet scale. With more than 29,000+ employees and present in 33 countries across 5 continents, we’re partnering with companies like Google, Electronic Arts, and Santander, among others.
www.globant.com
We are looking for revolutionary Technical Writers to join our Digital Marketing Studio. Globant’s Digital Marketing Studio is constantly innovating with the use of AI and personalization for impactful results. We are curious, and we put that curiosity into action. Come join us in bringing change forward in the ever-changing marketing arena.
Job Location - Bangalore
Experience Needed - 4 to 7 years
Who We Want
- Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
What You Will Do
- Create, develop, and maintain technical documentation to support critical communication products used primarily in the healthcare industry
- Document backend platform that supports Vocera’s platform and clients, including workflow, messaging, and telephony solutions
- Document the voice and touch-screen interfaces of Vocera’s proprietary wireless communication devices (the C1000 Minibadge, Badge and Smartbadge) for non-technical end-users; describe their server-side configuration for a technical audience of system administrators. XMPP, adaptors, datasets, integrations
- Document Vocera Edge, the new cloud-based clinical communication and collaboration (CC&C) solution for smartphones
- Document the Vocera Ease application that provides hospitals the means to communicate in a convenient and secure way
- Tailor content to specific customer experiences: Health care end-users such as doctors, nurses, and patients in a hospital or clinic; system administrators; wireless engineers; telephony engineers; and other audiences
- Proactively document other products and capabilities as needed
What You Need
- BA / BS in Technical Writing, Computer Science, Engineering or related.
- 5+ years of experience providing multiple concurrent deliveries to varied audiences, ranging from technical professionals to end-users
- Track record of taking complex, technical information and translating it clearly and accurately for those with non-technical backgrounds
- Demonstrated experience with the following XML-related technologies:
- DITA XML framework for technical publications
- DITA mark-up language (ability to view, understand, and work in it)
- Oxygen, Eclipse, or another XML editing environment
- Experience working in any of the following environments is recommended:
- DITA component content management systems
- Perforce, Jenkins, or other Engineering source control and build environments
- Enterprise software, clinical healthcare systems, speech recognition or voice-controlled software, and HL-7 or other clinical messaging technologies
- Proven ability to interact proactively with developers and QA engineers, report defects, and contribute to product design and usability discussions in an Agile development environment
- Superior written and verbal communication, with a keen eye for detail
- Experience working with engineering to help refine content and create visuals and diagrams for technical support content
- Use your self-starting capabilities, curiosity, and technical skills to investigate product functionality
- Effective time management and demonstrated ability to balance multiple projects in parallel
- Proven communication skills to work across a dynamic, geographically dispersed team