Servicenow Developer - Software Designer - India

ServiceNow Software Designer - Job Description

Responsibilities:

• Effectively managing key stakeholders both internally and externally to the organization
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
• Establish and manage technical governance.
• Ensure the instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
• Demonstrating solid insights in designing ServiceNow solutions
• Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)            
• Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
• Produce a detailed functional design document to match customer requirements
• Act as a mentor to support less experienced colleagues
• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to the development of opportunities and provide input to grow our business

Required Qualifications:

• Industry and project experience of 8+ years in ServiceNow
• Consultancy experience will be an added advantage
• Strong analytical skills, communication, and presentation skills
• Ability to manage customer and stakeholder expectations
• Have the drive and determination to learn and continuously share your knowledge with others
• Experience working in an IT Service Management (ITIL) / Agile / DevOps environment
• Prior experience of working with international teams

• Strong interpersonal skills with a collaboration mindset both within and outside the immediate team 
• Passionate about working in a fast-paced global environment
• Certified ServiceNow System Administrator.
• Certified CSM, ITSM and ITOM Implementation Specialist.

ServiceNow SD Job Description:

Responsibilities:

• Evaluate emerging ServiceNow technologies and the evolution of current functionality to define roadmaps to meet business needs.
• Strong expertise in scripting using JavaScript, CSS and AngularJS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Support Sales and Pre-Sales with client meetings, proposals, SOW etc.
• Develop and manage the target design, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of design across internal and external projects.
• Provides ownership of customer solutions, working with members of the lead technical team to ensure its feasibility.
• Managing the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcomes.
• Provide advice on alternative options, risks and the associated impact to the business and technical architecture.
• Provide first class customer service to internal and external customers.
• Work autonomously or closely with Business Analysts and Engagement Managers to develop the agreed solutions.
• Design MID server architecture and configure to support applications such as Discovery, Service Mapping, Event Management and Cloud Management.
• Identify opportunities and provide additional value to our clients and work closely with the engagement and client account manager to progress.
• Drive the continuous improvements of our technical capability, implementation methodology and service offerings based on client experiences.
• Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.

Required Qualifications:

• Industry and project experience of 10 to 15 yrs years in ServiceNow
• Proven experience as a key technical resource leading the development of solutions in client environments that have implemented areas such CSM, ITSM, ITOM, ITAM, Integrations etc.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment.
• Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
• Knowledge or experience of Agile or SCRUM.
• Excellent Knowledge of disciplined software release build/deploy processes
• Excellent Knowledge of integrating with internal and external applications and systems.
• Ability to effectively communicate with all levels of the organization.
• Strong ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery with outstanding results.
• Demonstrated ability to mentor staff in development and release management relative to the ServiceNow platform to drive quality, value and best practice.
• Thorough understanding of ITIL processes and best practice approaches.
• Certified ServiceNow System Administrator.
• Certified CSM, ITSM and ITOM Implementation Specialist.