BUILD THE FUTURE WITH US

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

Role Overview:

We are looking for a Customer Experience (CX) Director to lead the definition and activation of next-generation customer experience strategies across giga-scale projects in Saudi Arabia.

This role is focused on business transformation, growth, and experience orchestration, working closely with C-level stakeholders and leading multidisciplinary teams to deliver measurable impact through Adobe Experience Cloud.

You will report directly to the Managing Director of Adobe Studio EMEA and collaborate with a global team of 700+ Adobe specialists. This role will play a critical part in shaping our Go-To-Market strategy, working closely with internal teams to define our vision, value proposition, and sales approach in the region.

Key Responsibilities:

  Experience Strategy & Transformation

• Define end-to-end Customer Experience strategies across multiple assets and business units

• Design and evolve customer journeys based on data, behavior, and business objectives

• Lead the transition from Next Best Product to Next Best Conversation

  Personalization & Orchestration

• Define use cases for real-time personalization and journey orchestration

• Activate audience strategies, lifecycle marketing and omnichannel engagement

  Business Impact & Value Realization

• Translate CX initiatives into measurable business outcomes:

  • Conversion uplift

  • Revenue growth

  • Engagement improvement

• Build and own business cases and ROI models

  Go-To-Market & Sales Contribution

• Partner with Go-To-Market teams to shape CX vision, positioning, and messaging

• Contribute to proposals, RFPs, and strategic pitches

• Support client conversations with executive storytelling and value articulation

• Help define industry-specific offerings and use cases

  Stakeholder Leadership

• Act as a trusted advisor to senior client stakeholders

• Facilitate executive workshops and strategic decision-making

• Align business, marketing, and data teams

  Team Leadership

• Lead cross-functional teams (strategy, data, marketing, analytics)

• Drive a culture of innovation and experimentation

  Content Strategy & Personalization Demand

• Define content needs aligned with customer journeys and personalization strategies

• Translate business objectives into content demand frameworks

• Identify opportunities for dynamic and modular content at scale

• Collaborate with DXP teams to ensure content production aligns with experience goals

  Required Experience

• 10+ years in Customer Experience, Digital Strategy, or Martech consulting

• Experience in large-scale or multi-brand environments

• Strong background in:

  • Customer journeys & lifecycle marketing

  • Personalization strategies

  • Data-driven marketing

  Adobe & Martech Expertise (Functional)

• Adobe Experience Platform (RTCDP)

• Adobe Journey Optimizer (AJO)

• Adobe Customer Journey Analytics (CJA)

• Adobe Analytics (AA)

• Adobe Mix Modeler

• Adobe Agent Orchestrator

This job can be filled in Riyadh, KSA #LI-Onsite. Possibly open to consider Dubai.

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.

We may use AI and machine learning technologies in our recruitment process. Compensation is determined based on skills, qualifications, experience, and location. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about our commitment to diversity and inclusion and Globant’s Benefits.