BUILD THE FUTURE WITH US

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Jr Service Desk Analyst-MX-CDMX

Ciudad de Mexico, Mexico

We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.

 

 

Right now, we are looking for a Service Desk Analyst to join our team at Globant!

 

You will get the chance to:

  • Work with professionals who have created some of the most revolutionary solutions in their fields.
  • Develop your career within an industry or multiple industries.
  • Respond to requests for technical assistance.
  • Diagnose technical hardware and software issues.
  • Advise user on appropriate action.
  • Follow standard help desk procedures.
  • Redirect problems to correct resource.
  • Identify and escalate situations requiring urgent attention.
  • Stay current with system information, changes and updates.
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Advice user on appropriate action
  • Follow standard help desk procedures
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention

 

What will help you succeed

1-3 years of experience in:

  • System support, tickets, ticketing tool.
  • VPNs, troubleshooting in Operating Systems mainly Windows, MacOS, Linux.
  • Google Docs.
  • Slack, MS Teams, Google Chat, Zoom.
  • Remote connection tools.
  • Networking (medium to basic level).
  • Outgoing, customer-focused.
  • Openness to support on-site in other areas.

 

At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands. We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way. There is no innovation without diversity and there is no improvement without plurality.

 

This job can only be filled in Ciudad de México #LI-Onsite

 

Are you ready?
 

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