Jr Advanced Application Support

We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.

Right now, we are looking for an Application Support, to join our team at Globant!

You will get the chance to:

• Support operation/client´s day-to-day requests and issues within established SLAs.
• Monitor all related systems metrics and resources while keeping track of infrastructure and operational usage for improvements.
• Take ownership of complex technical tasks, processes and deployments of releases and patches.
• Analyze and identify recurrent issues.
• Deal with clients, vendors and all IT sectors involved, ensuring the service quality and keeping a high level of customer satisfaction and professionalism.
• Describe problems in a clear and accurate manner while assisting on its implementation and documenting solutions, following standard communication processes according to best practices of the industry.
• Work as part of a global team.
• Acting as POC of support for operations, clients, vendors and all IT sectors involved on project.
• Evaluate customer’s business requirements, needs and objectives and transform them to company processes, solutions and modules being implemented.
• Able to manage/participate actively in the full cycle of maintenance and enhancements projects, encompassing from the design of the solution through the testing phase
• Analyze and solve complex customer issues related to data and processes.
• Finding the gap between As-Is and To-Be processes (Gap Analysis).
• Deep knowledge of application objectives, runbooks, scope, its operational flow, infrastructure and technologies involved.
• Coaching of team members in best practices, complex issues resolution,processes, methodologies, scripting / coding / configuration practices, etc.
• Documentation: Review and update the knowledge base, its runbooks, job aids, etc.
• Helping to increase a team´s knowledge by registering new topics and improvements.

Are you ready?

This job can be filled from anywhere #LI-Remote in Mexico

At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands. We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way. There is no innovation without diversity and there is no improvement without plurality.