BUILD THE FUTURE WITH US

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We seek Application Support who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era.

Location: Vietnam (HN/DN/HCM)

Kindly note that this position is open to Vietnamese candidates or candidates currently residing in Vietnam only.

YOU WILL GET THE CHANCE TO: 

• Acts as the first point of contact for customer technical issues and manages & troubleshoots issues on website/storage/server/virtual environments based on vendor best practice processes and industry standards
• Be able to reproduce the reported problems, self-investigate the root cause and troubleshoot the issue, or coordinate and follow-up with related stakeholders, and deliver excellent communication until the problem is resolved
• Provides proactive incident management services and incident reports for monitoring and resolving customer technical issues in enterprise environment particularly production web server, application, and infrastructure
• Monitor system performance using tools such as Splunk (or similar)
• Be able to work with the development teams to troubleshoot and be able to assist the developers (if required) with website set up, scheduling cron-jobs, database operations, analysing logging information, deployment, and so on
• Participates in managing customer change requests and problem ticket resolution
• Provides periodic performance reviews and suggestions for improvement of the websites/systems using a predefined set of tools
• Take initiative in improving on reporting, processes, workflow and client outcomes
• Identify possible risks throughout the process and properly communicate to related superiors for solutions

WHAT WILL HELP YOU SUCCEED? 

• Bachelor of IT, Computer Science or relevant field
• Hands-on experience with Splunk or monitoring tools
• Strong troubleshooting and analytical skills
• Understanding of incident management and release processes
• Experience working in a customer support environment - phone, email, chat support
• Understanding of a service/help desk and incident management system
• Technical experience in using computer applications and tools
• Good understanding of computer systems, mobile devices and website management
• Ability to diagnose and resolve basic technical issues
• Analytical skills and the ability to identify creative and possible solutions
• Willingness to work on-call and flexible schedules
• Good communication and teamwork skills
• Good at English

This job can be filled in Hanoi/Danang - Hybrid Working, Ho Chi Minh - Remote Full-time

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively. 

We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. 

Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about life at Globant here: Globant Experience Guide.